HP laptop - Windows 7 starting with a temporary profile!

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My HP laptop, running Windows 7 won't not load my user profile, but instead will display a temporary profile (default for the system).


  • Firstly, log-in in administrator mode (it may require that you restart your PC several times)
  • Go to: Control Panel> Folder Options> Views> uncheck "Hide extensions for file types is known".
  • Go to: Computer > C:/ > Program Files > HP SimplePass 2011
  • Look for a file named "TrueSuiteService.exe"
  • Change the "exe" extension to ".old."
  • Restart you PC.
Jean-François Pillou

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