To make full use of the BlackBerry services, you need to have a BlackBerry ID (user name and password). What happens when you lose your password? You won't be able to download apps or access other Blackberry services.
To reset your password:
- Click on this link https://blackberryid.blackberry.com/bbid/recoverpassword
- Enter the email address attached to your Blackberry ID and fill in the Captcha.
- A reset link will be sent to your email address.
- Click on the link and in the window that opens enter your new password and confirm.