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Blue Screen - HP Pavilion 15/17, Pavilion Sleekbook and Probook

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This tip applies to the following laptop models:
-HP Pavilion Sleekbook 15 b044
-HP Pavilion 15 e032
-HP Pavilion 15 e033
-HP Pavilion 15 e024
-HP Pavilion 17 e020
-HP ProBook 450
( ... not an exhaustive list ) .

Issue

If you are using the new generation of HP (2012-2013, running Windows 8 and powered by Intel Pentium processor/Intel HD Graphics GPU ) laptops, then you might have experience one or more of these problems:
  • Freeze upon the appearance of HP logo.
  • BSOD with the following error code: CLOCK_WATCHDOG_TIMEOUT .
  • Freeze upon shutdown (black screen, but the LEDs are still active).

This problem is due to a conflict between Windows power settings and Intel power settings.
  • It occurs when the PC is set to high energy performance and Intel power settings are set to maximum autonomy (on battery mode).

Solutions

  • To solve the issue follow the below procedure:
  • Right-click on an empty area of your desktop > Graphics Properties.
  • Go to the Power tab.
  • Next to Power Source select "On Battery"
  • In the Power Plans section select "Balanced".
  • Save your settings,
  • Once done click on the icon representing the battery at the bottom right of the taskbar, and then click HP Recommended .
  • Once these modifications made, your PC will no longer encounter these problems.

Why does my PC crash when you make use of Intel settings?

  • This is due to a conflict between the Windows power settings and Intel power settings , resulting in an underpowered processor (causing Windows to become unstable and crash).

Thanks to itachi95 for this tip
Jean-François Pillou

CCM is a leading international tech website. Our content is written in collaboration with IT experts, under the direction of Jeff Pillou, founder of CCM.net. CCM reaches more than 50 million unique visitors per month and is available in 11 languages.

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