How to reset a BlackBerry

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Resetting your BlackBerry


Issue

A BlackBerry, like any mobile phone is prone bugs, malfunctions or errors.
  • Apps not responding
  • Erratic network connection
  • Error codes
  • Unable to transfer files via Bluetooth.

Solution

Here's the procedure to perform a "Soft" or "Hard Reset" on your BlackBerry

Prerequisites

Make a backup of all your applications and data before resetting your BlackBerry.
Use the Backup and Restore tool provided with the BlackBerry Desktop Manager app.

Soft Reset

If you are unable to sync your BlackBerry with your PC (device not detected), then you can make use of the following key combination to perform a soft reset:
  • Press ALT+DELETE+RIGHT SHIFT simultaneously.
  • The screen will go blank and the device will boot normally.

Hard Reset

  • You can perform hard reset when your applications/device are not working properly.
  • This is achieved using the same key combination as above:
    • ALT+DELETE+RIGHT SHIFT.
  • But this time you will have to use it twice.
  • The screen will go blank and the device will boot.
  • Immediately press ALT+DELETE+RIGHT SHIFT, you should get a blank screen followed by an hour glass.
Jean-François Pillou

CCM is a leading international tech website. Our content is written in collaboration with IT experts, under the direction of Jeff Pillou, founder of CCM.net. CCM reaches more than 50 million unique visitors per month and is available in 11 languages.

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