Acer One 14 won’t power off

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Registration date
Friday October 13, 2017
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Last seen
October 13, 2017
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Hi,

I just went through an update for my windows 10 When it was done and I tried logging in again, It froze that i can’t enter my password. So I turned it off manually through the power button. When I tried to turn it on I noticed that it did not completely turn off because my mouse is still on and the fan is on but I only see black screen. I tried holding the power button up to 60 seconds multiple times to turn it off but it just won’t turn off completely. I tried the Fn keys but still black screen. I would take the batteries out if I could but its internal and I don’t trust myself to open up the laptop. Please help.. Thanks!