Acer aspire one cloudbook 11 is stuck on boot log

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Registration date
Saturday December 30, 2017
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Last seen
December 30, 2017
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i was factory resetting a laptop i bought on line and at 68% it stopped and now
is stuck on a the acer logo no spinning cicle then goes black and starts all over again

i want to load the backup to a usb but lucky me i bought second hand help

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