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Forgot Gmail password

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Linda - Updated on Feb 23, 2018 at 04:30 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 23, 2018 at 04:43 PM
Hello,

Please am trying to change the password of my son on his gmail account. The phone he was using has been barred and he does not use it again. He cant remember his password. How do o go about it

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Answer 1 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Feb 23, 2018 at 04:31 AM
When he created the account, did he register alternate recovery email address or phone number to which he has access to receive a reset code?
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Linda
Feb 23, 2018 at 09:10 AM
Not atall. But d phone number he used then is no more in use.
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Answer 2 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Feb 23, 2018 at 04:43 PM
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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