Jetdrive 820 on my Mac Book Pro

MACoroni - Updated on May 28, 2018 at 09:07 AM

The JETDRIVE 820 480GB is not picking up on my Mac - I tried external via the enclosure case/USB 3.0, disk utility (tried show all volumes) and even replaced it with the existing SSD. In the last option it picks up the Jetdrive as "Unknown disk" and shows 480GB (selecting destination drive) after that it comes to a stage to restore backup (my backup is setting on a portable HDD) I choose the back up I hit restore then it pops up with "Can't erase disk"

After a number of tries on Mac I tried plugging into the Windows OS it picks the USB connections but nothing in Disk management.