Recently my phone was wiped clear and I could not get into Facebook. I changed my password and email and it unlocked my account. I never received the SMS from fb to completely access my account. I then went through securing my account because I was notified that my password had been changed. I successfully completed their security check by correctly identifying all of my friends pictures. I have still not received an SMS from them, nor any further emails. Should I submit a picture of my ID?
It sounds like the service you are attempting to use, has flaws! Serious Flaws. Clear your cache. If that doesn't help, CONTACT THEM via email or some page on THEIR website, and let us know when they respond. Have fun with that. I would suggest, just abandoning the account, and going to the park and meet some real friends!