Acer A717-71G keyboard issue [Closed]

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Registration date
Wednesday September 5, 2018
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Last seen
September 5, 2018
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New acer laptop. The '@' key and the ' " ' keys (2 shifted and comma shifted) are the wrong way around. That is, I have to press 2 shifted to get the @ symbol and vise versa. UK English set as language, tried US qwerty layout and still same problem. Acer suggested a complete system reboot, urghhh!, involving a complete reload of windows 10 and loss of all data. Not really an option I want to explore. All drivers have been checked on Microsoft as latest.
Any ideas where I might go from here please ?

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