Phone malfunction

Registration date
Saturday November 17, 2018
Last seen
December 26, 2018
The Itel it1508 is having problems opening videos(mp4) and new apps. I'm suspecting the SD card because the videos are located there. And it's also impossible for me transfer the videos to my internal memory as it just not moving. For videos I get the error "unable to play video" and for apps "unfortunately, ......(the app) has stopped".
I hope I wouldn't have to format my SD card
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