Facebook’s photo ID verification turn around time?

Posts
5
Registration date
Thursday May 30, 2019
Status
Member
Last seen
June 20, 2019
- - Latest reply: Ambucias
Posts
51376
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 29, 2019
- Jun 20, 2019 at 09:33 AM
I understand the reasoning behind Facebook requiring the photo ID verification, but how long will this take? We are now in the 3 week of waiting on FB approval.

I’m attempting to help my 88 year old mom, and she is beside herself because she can’t keep up with her grand and great grand children and her account is locked.

Is there anything I can do to speed this up?
See more 

4 replies

Posts
13034
Registration date
Monday June 3, 2013
Status
Moderator
Last seen
October 11, 2019
1535
0
Thank you
Although we have nothing to do with it, we understand it as a first in , first out. So if we scale the work, we figure it will take about 1183 days! :) HEHE JK!

But, lets do the math.

Given:
You are last in line
.05% of users are having the same issue
There are 1.5 billion Facebook users
Workers work 24/7.
on any one 24 hour shift, 50 workers clear the pool.
it takes 20 minutes to clear any 1 issue.

How long does it take?

Respond to ac3mark
Posts
5
Registration date
Thursday May 30, 2019
Status
Member
Last seen
June 20, 2019
0
Thank you
Well, shoot......at 88 I hope she lives that long!

Sorry, that wasn’t nice........thanks for the response.
ac3mark
Posts
13034
Registration date
Monday June 3, 2013
Status
Moderator
Last seen
October 11, 2019
1535 -
Be patient...that is the point! Hopefully they have more than 50 on a 24 hour cycle!
Respond to Scooter789
Posts
5
Registration date
Thursday May 30, 2019
Status
Member
Last seen
June 20, 2019
0
Thank you
Still nothing from Facebook. Is feasible to report the account as hacked and open a new account? Or is there a better alternative?
Ambucias
Posts
51376
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 29, 2019
13120 -
Perhaps your mother can use another way to communicate such as email ? Is the account locked or disabled? What is the message when you mom tries to login. Opening a second account may be counterproductive as the Terms of Use forbid two accounts hence both accounts be get disabled.
Respond to Scooter789
Posts
5
Registration date
Thursday May 30, 2019
Status
Member
Last seen
June 20, 2019
0
Thank you
She can log in but immediately receives the “Let’s confirm your identity..........your account is locked”. We’ve submitted her drivers license numerous times (this goes back to early May), and have gotten the “Thank you for submitting your ID” and nothing else.
Ambucias
Posts
51376
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 29, 2019
13120 -
The only suggestion I have is to delete all temporary files and cookies, wait 24 hours and try again.

Good luck
Scooter789
Posts
5
Registration date
Thursday May 30, 2019
Status
Member
Last seen
June 20, 2019
-
Thanks for the suggestion, but that didn’t get me anywhere......

Will Facebook email me when they review the uploaded ID?
Ambucias
Posts
51376
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 29, 2019
13120 > Scooter789
Posts
5
Registration date
Thursday May 30, 2019
Status
Member
Last seen
June 20, 2019
-
We don't know! Only Facebook knows! Tell us if they do.
Respond to Scooter789