Can't change my Yahoo recovery phone number

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David Webb
Posts
525
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
February 9, 2020
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Hello,

I have a new mobile number. When I try to enter it as my Yahoo recovery number, it just blanks the number out. I've tried using/not using the area code brackets and the hyphen between the third and fourth numbers, but nothing works.



System Configuration: Windows / Chrome 78.0.3904.87

1 reply

Posts
525
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
February 9, 2020
471
Hello, to change your yahoo number follow these steps:

First, Sign in to your Account Info page. Then follow these steps:
  • Click Account security.
  • Click Add recovery phone number.
  • A pop-up window opens.
  • If you already have a phone number set for your account, click the existing phone number.
  • Enter the mobile number you'd like to use in the field provided
  • If you're adding a second mobile number, click Add recovery phone number.
  • Click Send SMS or Call me.
  • Enter the SMS verification code you were sent.
  • Click Verify.


All set! Make sure you enter your SMS verification code so that we can use it to confirm your identity if you run into trouble.

If you don't receive your message within 24 hours, it's ok! You don't need to request a new one, but you may need to perform some extra steps form our verification help article.

Good luck
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