Conflicting account creation messages

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1815
Registration date
Monday November 25, 2019
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September 21, 2020
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Hello,

I decided to create a facebook account to associate with a professional email I have parked. I may have had a facebook account under this email previously but cannot remember. When I try to create an account I get this message: "The account that owns the email address you entered has been disabled." Ok fine, I'll reactivate it. So I try to submit a petition. I upload my ID and enter the email address and get this message: "The email address you entered is not associated with a Facebook account. Please enter an email address associated with the disabled Facebook account." So which is it? This tech giant apparently has not hired any live people to ask about this issue.

1 reply

Posts
1815
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
September 21, 2020
2,559
Hello, it may just be easier to create a new Facebook account, and a new gmail account to manage your business.

As for why FB says your account and email are both disabled, but also not associated... I can't say.

Regards