Cannot access my Facebook account

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1815
Registration date
Monday November 25, 2019
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September 21, 2020
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Hello,

I cannot access my facebook account. My email is correct, my phone number is correct. My email will receive 2 different codes... one in Spanish ??? and one in English when I try to authenticate. But neither of them work. I send codes to my mobile, but they never show up. I try to authenticate with google but it says there was an error. I tried to use authentication app, but then it just says retry.
I've been trying to figure out how to get back in for about 8 hours now. I've sent messages, reports, emails, anything, and no response yet. Is it an outage? Is it a hacker? Is it too much security?? I didn't want to do the two factor authentication but somehow it got caught in a loop and I couldn't get out of it. Please please please, any assistance torecover my account would be most appreciated. I use my account for work, and I have got to regain access.



System Configuration: Windows / Edge 18.18363

1 reply

Posts
1815
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
September 21, 2020
2,554
Hello, here is an article on what to do if your facebook account is locked or disabled.

If you haven't received you Facebook Code, have a look at this article which explains what to do.

You can also follow the steps here on the Facebook support page if you created your account with a mobile device.

Note: CCM is not affiliated with Facebook and cannot recover your account for you. You will have to follow the guidance in the above article.

Regards