Unable to promote posts on IG business account or connect FB page to IG

Registration date
Saturday March 20, 2021
Last seen
March 20, 2021
Hi everyone,

When I try to connect my Facebook page to my Instagram (by clicking "Edit Profile", "Public Business Information", "Confirm Page") in order to be able to promote my posts, it keeps saying that I have reached "the limit for the number of businesses you can create at this time".

I only have one Facebook page so I don't understand why I am getting this message. I have tried disconnecting the page and deleting and recreating a new Facebook account and page to see if this would work. I have also gone back and forth from business to personal to business again but no change.

When I click on a photo to promote, it says "connect to a Facebook page" but when I click on "create page" (which is the only option given), it says "an error occurred while creating the page".

Please help!!! I've already tried reporting the problem to IG and FB with no response.

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