Instagram not working

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Hello,


About 3 days ago my partners Instagram just stopped working. It kept saying could not refresh. When you go onto the main profile it says “post your first picture” but I checked on multiple accounts and her account has not been deleted. Her page has racked up more then 35,000 followers including a number of tv celebs. She’s incredibly upset as she is now going to have to make a new account which would mean losing everything. She also runs a salon which Instagram is her main source of custom. Does anyone know how we can get hold of someone Iv been trying for days on end to no success. ????