IG authentication code issue help me out im sick of this

Registration date
Saturday October 16, 2021
Last seen
October 16, 2021
Instagram suddenly kicked me out of my account and now he is asking for my two factor authentication, my two factor authentication is in my lost phone so I don’t have it, so I asked for support and I did the writing code on a paper and taking a picture of myself and I sent it to them and they responded : It looks like two-factor authentication has been turned off for your account, and you should now be able to log in.
And the authentication is not turned off so now I don’t know what to do ?!