IG authentication code issue help me out im sick of this

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Registration date
Saturday October 16, 2021
Status
Member
Last seen
October 16, 2021
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Instagram suddenly kicked me out of my account and now he is asking for my two factor authentication, my two factor authentication is in my lost phone so I don’t have it, so I asked for support and I did the writing code on a paper and taking a picture of myself and I sent it to them and they responded : It looks like two-factor authentication has been turned off for your account, and you should now be able to log in.
And the authentication is not turned off so now I don’t know what to do ?!