Instagram

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HELLO

I have a shop page on instagram and I have this problem for a few months, sometimes, some of my followers which I don't follow them back can't message me, it blocks them from doing so and says “@user can’t receive your message. They don’t allow new message requests from everyone.” And then at the bottom it says “you can’t message this account unless they follow you.” Which is obviously untrue because plenty of people I don’t follow message me daily, but only some are experiencing this issue. Also, I have turned off all requests in my settings to allow anyone to message and this still happens.
please solve this problem for my account
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