Computer sleeps but won't turn on

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Shellybelly21 - Updated on Jan 4, 2022 at 05:49 PM

Hello,
I'm a sahm so I get pretty sitracted fast and easy! When my computer sits for 10/15 minutes it falls asleep, but when I try to turn it back on It won't wake up? I have to turn the computer off by holding the power button. I just got it Christmas Eve, and I haven't done anything to break it I need HELP!
I have a 2020 gateway ultra thin laptop

System Configuration: Android / Chrome 95.0.4638.74

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