WhatsApp user not found

dirkhamstra - Jan 15, 2022 at 02:18 PM
Hello,

I'm unable to connect with a specific WhatsApp user in Colombia from the US, WhatsApp does not recognize the number of the other party, even though both users can successfully with other WhatsApp users nationally and internationally. it IS possible to connect with other Colombian users. How to resolve this? !

Situation
- WhatsApp does NOT find US number when entered by Colombian user (invite to join WhatsApp generated)
- WhatsApp does NOT find Colombian US number when entered by Colombian user (invite to join WhatsApp generated)
- US and Colombian numbers are successfully used for international connections using WhatsApp.

Tried
- validate phone numbers (OK)
- validate correct international number entry (OK)
- remove and re-install WhatsApp (UNCHANGED)
- VPN with Colombia location to connect (UNCHANGED)
- Connect with different Colombian WhatsApp user (WORKS!)

Question
How to connect to the WhatsApp user in Colombia? What options to try?
System Configuration: Windows / Chrome 96.0.4664.110