Advertisement error

camping - May 17, 2022 at 04:10 PM
Hello,

On my professional account on Instagram I promoted a video. It was the first day and got something like 100 views then suddenly someone unkown messaged me that the video was completely black and could see anything but only here the music playing.

I then decided to pause the advertisement. The person that informed me about this issue told me she saw the black video inside a story. She did not follow me back then.

The video I was advertising was shorter then 1 minute and with an resolution of 1080 x 1350.

The video is about 2 weeks old and still online.

This is the second time I bought adverstisment on instagram and the first time for a video post. What did I do wrong? My guess is that the aspect ratio of this video did not match the story guide lines of 1080 by 1920 but why did it then show up at all on someones story time line. This is a waste of money!

System Configuration: Windows / Chrome 101.0.4951.54