Video and media not working

Grace - Jun 13, 2022 at 03:07 PM

I have a Samsung S21 that is having an issue viewing videos and enlarging pictures on my Whats App. I recently had to send my phone in to Samsung for repair after it black screened on me. Since then Whats App has not worked with videos and enlarging pictures sent. It tells me to go the the settings and select permissions and turn on Files and media but I don't get that option. Any thoughts? Love this app so would be great to have access to this again. TIA.

System Configuration: Windows / Chrome 102.0.5005.63