One of my Instagram Reels stopped working

mari - Sep 4, 2022 at 01:07 PM

Hello,

I've recently started posting my art on Instagram and one of my Reels got a lot of views comparing to the rest of them. After a couple of days I noticed that it doesn't play, it's stuck at the first frame with no sound. I thought it was an issue with my phone, but my friends told me they can't play it either. When I try to edit/save the video, the app crashes or goes back to my latest Reels. The rest of my Reels work just fine for now. I ran out of ideas what can I do. I re-installed Instagram, joined the Beta program, cleared cache, switched from a professional account to a personal account and back to the professional account and nothing helped. I tried reaching out to Instagram by reporting a bug, but I got no reply.

Any help would be extremely appreciated.
Windows / Chrome 104.0.0.0