Gateway series NV54 Laptop black screen [Closed]

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 Ana -
My brother was using my laptop when the screen suddenly went dark. He thought it was just the battery but when he plugged it in and tried to reboot it, it powered on and displayed the Gateway logo but then went to a blank black screen.I've been searching this site trying to find a solution and haven't found any. I do have insurance on my laptop but whenever I try to take it in for other reasons they claim that that is not covered. I don't know what to do. Can someone help me before I do have to take it in? Please and thanks!

1 reply


Dear Ana,

Please get through the following steps in order to have the problem solved.

https://ccm.net/faq/4594-hp-laptop-black-screen-problem

Thanks in advance.
Thank you but this didn't work for me. All I can get up on the screnn is Phoneyix Core System Utility Settings.I don't know what to do or how to do it..So I guess I have to take it in.