Trying to restore a 3 yr old Compaq laptop to factory state

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Wednesday November 14, 2012
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November 14, 2012
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Hello,

I'm a newbie to this Forum and hoping someone can help.

Have been trying to restore 3 yr old laptop to factory state. HP instructions suggested pressing F11 but it "hangs" at 99% complete.

Thanks in advance for any suggestions...could it be the hard drive?