Hi I have been trying to reset my dell Inspiron 1545 back to factory settings and I follow steps people say to do (by the way I have windows vista) So first of all I shut down my laptop and then I start it up again, when the dell logo appears I press f8 the I press the down key until I find repair your computer then I press enter. And now is the annoying part it says at the top windows error recovery then a message below that saying windows did not shut down successfully. And the options below come up
Safe mode with networking
Safe mode with command prompt
Start windows normally
Please help.Also sometimes it comes up with start windows and repair windows or software I'm not share Which and recommended in brackets next to it.