Account Hacked...Can't recover [Closed]

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Posts
1
Registration date
Monday March 17, 2014
Status
Member
Last seen
March 17, 2014
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Hello everyone,

I'm writing in the hope of finding a way to access my email account.

I'm not sure what happened, but approximately two night ago I opened my browser and was asked to sign into my account. I tried but it rejected my password. I went through the "recovery" process and retrieved the code, but I received a message saying the "two step verification" is on. I KNOW that I turned it off so whoever hacked the account changed this.

I completed the form asking for as much data as I can recall about subject lines, contact emails and other pertinent details, but it won't work because of the "two step verification" process.

And, here's the strangest part. That night, I registered for another hotmail account to use while this gets sorted out and last night I was unable to access it. I KNOW that password was correct because I just registered it.

I'm at a loss and completely desperate at this point. I've had that email for over 10 years and all my contacts and appointments are there.

Where do I begin to try to resolve this issue if the recovery system won't work?

Thanks in advance!
MJ