I'm writing in the hope of finding a way to access my email account.
I'm not sure what happened, but approximately two night ago I opened my browser and was asked to sign into my account. I tried but it rejected my password. I went through the "recovery" process and retrieved the code, but I received a message saying the "two step verification" is on. I KNOW that I turned it off so whoever hacked the account changed this.
I completed the form asking for as much data as I can recall about subject lines, contact emails and other pertinent details, but it won't work because of the "two step verification" process.
And, here's the strangest part. That night, I registered for another hotmail account to use while this gets sorted out and last night I was unable to access it. I KNOW that password was correct because I just registered it.
I'm at a loss and completely desperate at this point. I've had that email for over 10 years and all my contacts and appointments are there.
Where do I begin to try to resolve this issue if the recovery system won't work?