Acer 7250 laptop locked up??

stamper Posts 1 Registration date Thursday April 24, 2014 Status Member Last seen April 24, 2014 - Apr 24, 2014 at 06:58 AM
I have a acer 7250_0209 that is stuck in a loop.. in the shutting down window.. but it won't shutdown or reboot....???how do I reset it to factory settings.??