Gateway black screen windows error

hummingbird420 Posts 1 Registration date Monday July 28, 2014 Status Member Last seen July 28, 2014 - Jul 28, 2014 at 02:38 PM
I have a gateway NV55C and I did an explorer upgrade and it told me to make a usb back up and now when I try to restart it it will not load windows it says it will restart and resume but it never does just stays on black screen. What do I do to get it to install windows. I tried to recover at cmda it stops at class/pnp and then takestme to the error message.