Hello, I have a hp pav dv7 entertainment notebook. This hp has never been used at all much and it is a few years old but like new. I had no trouble with it (it ran a little slow for me and my internet is fast). I did a factory reset on it and after all was reloaded, I tried to get online but it wouldnt let me. After hours of dealing with it, I finally contacted microsoft because the error message I got was my IE was out of date or nil. It told me to download IE 9 but it wouldnt let me do that either. None of them would download, not even chrome, which is what i normally use.
After hours of talking with their tech person and getting the run around and a staggering dollar amount, I was told that they would have to do some long, ungodly work on my laptop, I think this is bull. Can anybody help me with this problem. I'm sure I am not the first one to go through this same thing. I appreciate it much. Thanks.