Lenovo IdeaPad Z585 won't start or charge [Closed]

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Hello,
My mam's laptop has not been charging properly even though it has been plugged in and I've been reading about a lot of these sort of problems with the Lenovo IdeaPads and we've tried the tips that people say are working but still nothing. And now, to make things worse, I think it's dead because it won't even turn on.
Can someone help?

Thanks,
Sarah