Windows Explorer Has Stopped Working

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Registration date
Saturday March 16, 2013
Status
Member
Last seen
July 10, 2015
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Hello,

My system just developed a similar problem discussed earlier, I've tried with the steps provided but its not working.

a pop-up message just came up and it reads "Windows Explorer has stopped working"

with this message on my homepage, I can't access my menu files, including my desktop files, I just can't do anything.

meanwhile, prior to this message I was installing some software. first, I installed a new antivirus-went ahead to install other software like; Nero.

how can I solve this please?

thanks