I am typing this for my parents who have no inernet connection at this time. Well, they actually have a connection but no web browser works at this time. I am loggin in to their computer with TeamViewer so I can do all this. I can ping several websites and have pinged 22.214.171.124 and run a tracert (which seemed to take quite a while).
I ran an ipconfig /all also just to make the DNS servers are correct and they are.
First pic below is ping and tracert for 126.96.36.199 and the 2nd pic is a ping of go.com's IP address (searched on my home computer for a random IP to try to go to).