Parents having DNS issues

Registration date
Saturday July 18, 2015
Last seen
July 18, 2015
I am typing this for my parents who have no inernet connection at this time. Well, they actually have a connection but no web browser works at this time. I am loggin in to their computer with TeamViewer so I can do all this. I can ping several websites and have pinged and run a tracert (which seemed to take quite a while).

I ran an ipconfig /all also just to make the DNS servers are correct and they are.

First pic below is ping and tracert for and the 2nd pic is a ping of's IP address (searched on my home computer for a random IP to try to go to).