Sims 3 Game Keeps Crashing :(

Closed
jaypws - Sep 12, 2015 at 08:49 PM
Hello,

my sims 3 game has a lot of things going wrong lately. the sims 3 launcher wont install any cc. when i try to do so, the installer stays as a black box and says "not responding". also, it takes multiple tries to start up the game through the launcher. recently i have been getting it to start up but as soon as i go to continue a saved game or start a new one it crashes to the desktop. i got this crash review

[Build info]
Application: Sims3
BuildTime: 2014-01-16-1625
BuildUser: slcbuilder
BuildHost: SLC1-BUILD111
BuildConfig: Release
BuldVersion: 0.2.0.209
Commandline: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe


[System info]
Computer name: JAYDA
Computer DNS name: Jayda
User name: Jayda
EA_PLATFORM: Windows on X86
OS name: Windows Vista
OS version number: 6.2.9200
OS service pack:
Debugger present: no
CPU count: 2
Processor type: x86
Processor level: 6
Processor revision: 14083
Memory load: 55%
Total physical memory: 3982 Mb
Available physical memory: 1780 Mb
Total page file memory: 5518 Mb
Available page file memory: 2622 Mb
Total virtual memory: 4095 Mb
Free virtual memory: 3278 Mb

[Application info]
Language: C++
Compiler: Microsoft Visual C++ compiler, version 1400
App path: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
App version: 0.2.0.209

[Exception info]
date: 2015-09-13
time: 12.11.40
type: ACCESS_VIOLATION reading address 0x11175040
address: 0x00c16a2c "C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00815a2c

[Call stack]
C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
0x00c16a2c

C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
0x00c16fb0

C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
0x1753dc40

C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
0x0018f7c0

C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
0x1753dc20

C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
0x11172240


[Stack data]
0018f740 |<00>02 00 00 60 db 53 17 00 00 00 00 77 00 00 00 | ....`.S.....w... |
0018f750 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0018f760 | 00 00 c0 3f 00 00 c0 3f 00 00 c0 3f 00 00 c0 3f | ...?...?...?...? |
0018f770 | 81 80 80 3b 81 80 80 3b 81 80 80 3b 81 80 80 3b | ...;...;...;...; |
0018f780 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0018f790 | 50 db 53 17 b0 6f c1 00 40 dc 53 17 c0 f7 18 00 | P.S..o..@.S..... |
0018f7a0 | 20 dc 53 17 c0 f7 18 00 50 dc 53 17 c0 f7 18 00 | .S.....P.S..... |
0018f7b0 | 00 00 00 00 50 db 53 17 50 db 53 17 00 00 00 00 | ....P.S.P.S..... |
0018f7c0 | 40 50 17 11 40 22 17 11 00 01 00 00 00 00 00 00 | @P..@".......... |
0018f7d0 | 00 00 00 00 00 00 00 00 00 00 00 00 40 00 00 00 | ............@... |
0018f7e0 | 20 00 00 00 00 00 00 00 00 00 00 00 55 70 c1 00 | ...........Up.. |
0018f7f0 | 00 00 00 00 48 1b 37 1c 00 00 00 00 00 00 00 00 | ....H.7......... |
0018f800 | 50 db 53 17 84 a6 76 00 10 25 27 03 88 cc 25 03 | P.S...v..%'...%. |
0018f810 | dc 7e a2 76 40 00 00 00 00 00 00 00 00 00 00 00 | .~.v@........... |
0018f820 | 00 00 00 00 00 00 00 00 20 1b 37 1c 20 00 66 00 | ........ .7. .f. |
0018f830 | 69 00 6c 00 65 00 73 00 20 00 28 00 78 00 38 00 | i.l.e.s. .(.x.8. |
0018f840 | 36 00 29 00 5c 00 6f 00 72 00 69 00 e0 31 fb 00 | 6.).\.o.r.i..1.. |
0018f850 | 80 f1 be 18 00 00 00 00 00 cc 25 03 fc fc 18 00 | ..........%..... |
0018f860 | d5 1c 4e 00 80 f1 be 18 00 f1 be 18 13 67 4a 00 | ..N..........gJ. |
0018f870 | 00 f1 be 18 b0 88 38 03 98 9b 38 03 88 cc 25 03 | ......8...8...%. |
0018f880 | 54 f1 be 18 80 f1 be 18 28 00 69 00 6e 00 2d 00 | T.......(.i.n.-. |
0018f890 | 6d 00 65 00 6d 00 6f 00 72 00 79 00 20 00 64 00 | m.e.m.o.r.y. .d. |
0018f8a0 | 61 00 74 00 61 00 62 00 61 00 73 00 65 00 29 00 | a.t.a.b.a.s.e.). |
0018f8b0 | 00 00 b1 65 71 9a b1 65 84 f9 18 00 80 29 a3 05 | ...eq..e.....).. |
0018f8c0 | 7e 9a b1 65 80 05 00 80 3d 23 00 40 00 00 00 00 | ~..e....=#.@.... |
0018f8d0 | 00 00 00 00 00 00 00 00 00 f0 f1 2a 92 01 00 00 | ...........*.... |
0018f8e0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0018f8f0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0018f900 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0018f910 | 00 00 00 00 00 00 00 00 00 00 00 00 c5 63 4e 00 | .............cN. |
0018f920 | 59 00 00 00 b0 a4 3e 01 98 a9 3e 01 c4 f9 18 00 | Y.....>...>..... |
0018f930 | 58 00 00 00 70 00 00 00 10 14 5a 17 98 a9 3e 01 | X...p.....Z...>. |

[Instruction data]
00c169ac => DasmX86Dll.dll not found.

[Registers]
eip: 00c16a2c
eax: 00000000
ebx: 1753dc40
ecx: 11175040
edx: 0018f7c0
esi: 0018f7c0
edi: 00000000
ebp: 0018f790
efl: 00010246
esp: 0018f740

[Modules]
base 0x00400000 size 0x00e5b000 entry 0x00f7fd51 "TS3W.exe" "C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe"
base 0x77340000 size 0x0016e000 entry 0x00000000 "ntdll.dll" "C:\Windows\SYSTEM32\ntdll.dll"
base 0x74be0000 size 0x00140000 entry 0x74bf7c90 "KERNEL32.DLL" "C:\Windows\SYSTEM32\KERNEL32.DLL"
base 0x75140000 size 0x000d7000 entry 0x7514f6a0 "KERNELBASE.dll" "C:\Windows\SYSTEM32\KERNELBASE.dll"
base 0x65f20000 size 0x000a0000 entry 0x65f23570 "apphelp.dll" "C:\Windows\system32\apphelp.dll"
base 0x6d0c0000 size 0x00277000 entry 0x6d0c1e70 "AcLayers.DLL" "C:\Windows\AppPatch\AcLayers.DLL"
base 0x77140000 size 0x000c3000 entry 0x7714e140 "msvcrt.dll" "C:\Windows\SYSTEM32\msvcrt.dll"
base 0x76fe0000 size 0x00153000 entry 0x76ff69b0 "USER32.dll" "C:\Windows\SYSTEM32\USER32.dll"
base 0x76a20000 size 0x0010f000 entry 0x76a29090 "GDI32.dll" "C:\Windows\SYSTEM32\GDI32.dll"
base 0x75380000 size 0x012ad000 entry 0x7539a810 "SHELL32.dll" "C:\Windows\SYSTEM32\SHELL32.dll"
base 0x76e20000 size 0x00045000 entry 0x76e26e80 "SHLWAPI.dll" "C:\Windows\SYSTEM32\SHLWAPI.dll"
base 0x76f40000 size 0x00095000 entry 0x76f44ca0 "OLEAUT32.dll" "C:\Windows\SYSTEM32\OLEAUT32.dll"
base 0x73760000 size 0x00016000 entry 0x73761270 "MPR.dll" "C:\Windows\SYSTEM32\MPR.dll"
base 0x76c60000 size 0x001b1000 entry 0x76c61f20 "SETUPAPI.dll" "C:\Windows\SYSTEM32\SETUPAPI.dll"
base 0x73630000 size 0x00003000 entry 0x00000000 "sfc.dll" "C:\Windows\SYSTEM32\sfc.dll"
base 0x6b500000 size 0x00065000 entry 0x6b501cb0 "WINSPOOL.DRV" "C:\Windows\SYSTEM32\WINSPOOL.DRV"
base 0x76960000 size 0x000ba000 entry 0x7698b240 "RPCRT4.dll" "C:\Windows\SYSTEM32\RPCRT4.dll"
base 0x74f20000 size 0x0017d000 entry 0x74f2ac90 "combase.dll" "C:\Windows\SYSTEM32\combase.dll"
base 0x752d0000 size 0x0003c000 entry 0x752d19e0 "CFGMGR32.dll" "C:\Windows\SYSTEM32\CFGMGR32.dll"
base 0x74b40000 size 0x0001e000 entry 0x74b4b290 "SspiCli.dll" "C:\Windows\SYSTEM32\SspiCli.dll"
base 0x71d50000 size 0x0000f000 entry 0x71d51160 "sfc_os.DLL" "C:\Windows\SYSTEM32\sfc_os.DLL"
base 0x74b30000 size 0x0000a000 entry 0x74b310d0 "CRYPTBASE.dll" "C:\Windows\SYSTEM32\CRYPTBASE.dll"
base 0x77210000 size 0x00041000 entry 0x772113e0 "sechost.dll" "C:\Windows\SYSTEM32\sechost.dll"
base 0x74ad0000 size 0x00054000 entry 0x74ad24f0 "bcryptPrimitives.dll" "C:\Windows\SYSTEM32\bcryptPrimitives.dll"
base 0x76930000 size 0x00027000 entry 0x769313a0 "IMM32.DLL" "C:\Windows\system32\IMM32.DLL"
base 0x767a0000 size 0x00112000 entry 0x767a30c0 "MSCTF.dll" "C:\Windows\SYSTEM32\MSCTF.dll"
base 0x65b10000 size 0x001d3000 entry 0x65b13d50 "d3d9.dll" "C:\Windows\SYSTEM32\d3d9.dll"
base 0x02bf0000 size 0x00267000 entry 0x02e0af6c "d3dx9_31.dll" "C:\Windows\SYSTEM32\d3dx9_31.dll"
base 0x56f00000 size 0x000ec000 entry 0x56f01b70 "DDRAW.dll" "C:\Windows\SYSTEM32\DDRAW.dll"
base 0x749f0000 size 0x00020000 entry 0x749f3d10 "iphlpapi.dll" "C:\Windows\SYSTEM32\iphlpapi.dll"
base 0x73990000 size 0x001e4000 entry 0x73992a70 "WININET.dll" "C:\Windows\SYSTEM32\WININET.dll"
base 0x74b60000 size 0x0007c000 entry 0x74b61f10 "ADVAPI32.dll" "C:\Windows\SYSTEM32\ADVAPI32.dll"
base 0x76b30000 size 0x00129000 entry 0x76b345e0 "ole32.dll" "C:\Windows\SYSTEM32\ole32.dll"
base 0x6be00000 size 0x00087000 entry 0x6be30dce "MSVCP80.dll" "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_d08a11e2442dc25d\MSVCP80.dll"
base 0x6c9f0000 size 0x0009b000 entry 0x6c9f232b "MSVCR80.dll" "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_d08a11e2442dc25d\MSVCR80.dll"
base 0x719a0000 size 0x00016000 entry 0x00000000 "USP10.dll" "C:\Windows\SYSTEM32\USP10.dll"
base 0x73810000 size 0x00141000 entry 0x7383a570 "dbghelp.dll" "C:\Windows\SYSTEM32\dbghelp.dll"
base 0x75310000 size 0x00006000 entry 0x753110e0 "PSAPI.DLL" "C:\Windows\SYSTEM32\PSAPI.DLL"
base 0x744c0000 size 0x00008000 entry 0x744c1180 "VERSION.dll" "C:\Windows\SYSTEM32\VERSION.dll"
base 0x749d0000 size 0x00013000 entry 0x749d12c0 "NETAPI32.dll" "C:\Windows\SYSTEM32\NETAPI32.dll"
base 0x74ec0000 size 0x00050000 entry 0x74ec15d0 "WS2_32.dll" "C:\Windows\SYSTEM32\WS2_32.dll"
base 0x57810000 size 0x00081000 entry 0x578123c0 "DSOUND.dll" "C:\Windows\SYSTEM32\DSOUND.dll"
base 0x71b30000 size 0x00023000 entry 0x71b33b10 "WINMM.dll" "C:\Windows\SYSTEM32\WINMM.dll"
base 0x71730000 size 0x0001a000 entry 0x71731ee0 "dwmapi.dll" "C:\Windows\SYSTEM32\dwmapi.dll"
base 0x559a0000 size 0x00007000 entry 0x559a1180 "DCIMAN32.dll" "C:\Windows\SYSTEM32\DCIMAN32.dll"
base 0x77260000 size 0x00007000 entry 0x77261660 "NSI.dll" "C:\Windows\SYSTEM32\NSI.dll"
base 0x74980000 size 0x00008000 entry 0x74981190 "WINNSI.DLL" "C:\Windows\SYSTEM32\WINNSI.DLL"
base 0x731d0000 size 0x00232000 entry 0x731d3b70 "iertutil.dll" "C:\Windows\SYSTEM32\iertutil.dll"
base 0x73960000 size 0x0001b000 entry 0x73961ca0 "USERENV.dll" "C:\Windows\SYSTEM32\USERENV.dll"
base 0x74970000 size 0x0000a000 entry 0x74971240 "netutils.dll" "C:\Windows\SYSTEM32\netutils.dll"
base 0x74950000 size 0x0001d000 entry 0x74951420 "srvcli.dll" "C:\Windows\SYSTEM32\srvcli.dll"
base 0x74930000 size 0x00011000 entry 0x74931300 "wkscli.dll" "C:\Windows\SYSTEM32\wkscli.dll"
base 0x74990000 size 0x00040000 entry 0x74992430 "POWRPROF.dll" "C:\Windows\SYSTEM32\POWRPROF.dll"
base 0x71920000 size 0x00023000 entry 0x71921570 "WINMMBASE.dll" "C:\Windows\SYSTEM32\WINMMBASE.dll"
base 0x748b0000 size 0x0000f000 entry 0x748b11d0 "profapi.dll" "C:\Windows\SYSTEM32\profapi.dll"
base 0x718f0000 size 0x00021000 entry 0x718f1370 "DEVOBJ.dll" "C:\Windows\SYSTEM32\DEVOBJ.dll"
base 0x002a0000 size 0x00016000 entry 0x002a801f "xinput1_3.dll" "C:\Windows\SYSTEM32\xinput1_3.dll"
base 0x56ff0000 size 0x00025000 entry 0x5700aa20 "glu32.dll" "C:\Windows\SYSTEM32\glu32.dll"
base 0x57730000 size 0x000de000 entry 0x577e0b90 "OPENGL32.dll" "C:\Windows\SYSTEM32\OPENGL32.dll"
base 0x73060000 size 0x0008b000 entry 0x730634d0 "SHCORE.dll" "C:\Windows\SYSTEM32\SHCORE.dll"
base 0x71800000 size 0x000ed000 entry 0x71809fd0 "uxtheme.dll" "C:\Windows\system32\uxtheme.dll"
base 0x5e860000 size 0x011d2000 entry 0x5e94d976 "igdumdim32.dll" "C:\Windows\SYSTEM32\igdumdim32.dll"
base 0x64180000 size 0x0036b000 entry 0x64479d7e "igdusc32.dll" "C:\Windows\SYSTEM32\igdusc32.dll"
base 0x74a10000 size 0x00009000 entry 0x74a115a0 "kernel.appcore.dll" "C:\Windows\SYSTEM32\kernel.appcore.dll"
base 0x76e70000 size 0x0008d000 entry 0x76e728d0 "clbcatq.dll" "C:\Windows\SYSTEM32\clbcatq.dll"
base 0x74910000 size 0x00019000 entry 0x74911bc0 "CRYPTSP.dll" "C:\Windows\SYSTEM32\CRYPTSP.dll"
base 0x748e0000 size 0x00030000 entry 0x748e1670 "rsaenh.dll" "C:\Windows\system32\rsaenh.dll"
base 0x748c0000 size 0x0001e000 entry 0x748c8270 "bcrypt.dll" "C:\Windows\SYSTEM32\bcrypt.dll"
base 0x71d40000 size 0x0000c000 entry 0x71d41270 "winbrand.dll" "C:\Windows\system32\winbrand.dll"
base 0x76f00000 size 0x0003d000 entry 0x76f02db0 "WINTRUST.dll" "C:\Windows\SYSTEM32\WINTRUST.dll"
base 0x74d20000 size 0x00188000 entry 0x74d22720 "CRYPT32.dll" "C:\Windows\SYSTEM32\CRYPT32.dll"
base 0x74f10000 size 0x0000e000 entry 0x74f11280 "MSASN1.dll" "C:\Windows\SYSTEM32\MSASN1.dll"
base 0x74860000 size 0x0004b000 entry 0x74861430 "mswsock.dll" "C:\Windows\system32\mswsock.dll"
base 0x744b0000 size 0x0000a000 entry 0x744b10f0 "Secur32.dll" "C:\Windows\SYSTEM32\Secur32.dll"
base 0x71db0000 size 0x0000a000 entry 0x71db48b0 "ondemandconnroutehelper.dll" "C:\Windows\SYSTEM32\ondemandconnroutehelper.dll"
base 0x744d0000 size 0x0009f000 entry 0x744d1bd0 "winhttp.dll" "C:\Windows\SYSTEM32\winhttp.dll"
base 0x72e70000 size 0x0009e000 entry 0x72e71130 "rasapi32.dll" "C:\Windows\SYSTEM32\rasapi32.dll"
base 0x73700000 size 0x00027000 entry 0x73701190 "rasman.dll" "C:\Windows\SYSTEM32\rasman.dll"
base 0x747a0000 size 0x00014000 entry 0x747a3ae0 "dhcpcsvc.DLL" "C:\Windows\SYSTEM32\dhcpcsvc.DLL"
base 0x6b480000 size 0x0007f000 entry 0x6b481a50 "mscms.dll" "C:\Windows\SYSTEM32\mscms.dll"
base 0x6e640000 size 0x0003b000 entry 0x6e674a70 "icm32.dll" "C:\Windows\SYSTEM32\icm32.dll"
base 0x72f10000 size 0x0014a000 entry 0x72f12b50 "urlmon.dll" "C:\Windows\SYSTEM32\urlmon.dll"
base 0x747e0000 size 0x0007e000 entry 0x747f6a90 "DNSAPI.dll" "C:\Windows\SYSTEM32\DNSAPI.dll"
base 0x73dd0000 size 0x00025000 entry 0x73dd52c5 "mdnsNSP.dll" "C:\Program Files (x86)\Bonjour\mdnsNSP.dll"
base 0x740f0000 size 0x00008000 entry 0x740f14c0 "rasadhlp.dll" "C:\Windows\System32\rasadhlp.dll"
base 0x73d80000 size 0x00046000 entry 0x73d8af70 "fwpuclnt.dll" "C:\Windows\System32\fwpuclnt.dll"
base 0x72350000 size 0x00206000 entry 0x7238dc40 "Comctl32.dll" "C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17810_none_a9edf09f013934e0\Comctl32.dll"
base 0x71da0000 size 0x00009000 entry 0x71da24d0 "netbios.dll" "C:\Windows\SYSTEM32\netbios.dll"
base 0x694a0000 size 0x00053000 entry 0x694a2bd0 "MMDevApi.dll" "C:\Windows\System32\MMDevApi.dll"
base 0x55720000 size 0x00036000 entry 0x5572d2a0 "wdmaud.drv" "C:\Windows\SYSTEM32\wdmaud.drv"
base 0x55710000 size 0x00007000 entry 0x557110c0 "ksuser.dll" "C:\Windows\SYSTEM32\ksuser.dll"
base 0x62e60000 size 0x0000a000 entry 0x62e612a0 "AVRT.dll" "C:\Windows\SYSTEM32\AVRT.dll"
base 0x6f580000 size 0x00060000 entry 0x6f58f640 "AUDIOSES.DLL" "C:\Windows\SYSTEM32\AUDIOSES.DLL"
base 0x55700000 size 0x00009000 entry 0x55704050 "msacm32.drv" "C:\Windows\SYSTEM32\msacm32.drv"
base 0x6b460000 size 0x00017000 entry 0x6b461350 "MSACM32.dll" "C:\Windows\SYSTEM32\MSACM32.dll"
base 0x556f0000 size 0x00008000 entry 0x556f10d0 "midimap.dll" "C:\Windows\SYSTEM32\midimap.dll"

[Register memory]
ebx 1753dc40 |<00>00 00 00 00 00 00 00 00 00 00 00 1c 68 07 01 | .............h.. |
1753dc50 | f0 11 50 1c f0 20 50 1c f0 21 50 1c 1c 68 07 01 | ..P.. P..!P..h.. |
ecx 11175040 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
11175050 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
edx 0018f7c0 |<40>50 17 11 40 22 17 11 00 01 00 00 00 00 00 00 | @P..@".......... |
0018f7d0 | 00 00 00 00 00 00 00 00 00 00 00 00 40 00 00 00 | ............@... |
esi 0018f7c0 |<40>50 17 11 40 22 17 11 00 01 00 00 00 00 00 00 | @P..@".......... |
0018f7d0 | 00 00 00 00 00 00 00 00 00 00 00 00 40 00 00 00 | ............@... |
ebp 0018f790 |<50>db 53 17 b0 6f c1 00 40 dc 53 17 c0 f7 18 00 | P.S..o..@.S..... |
0018f7a0 | 20 dc 53 17 c0 f7 18 00 50 dc 53 17 c0 f7 18 00 | .S.....P.S..... |

[Extra]
ScriptHeap: 50.32MB/72.96MB (10); 5.78MB




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