Black Screen with white cursor. [Solved/Closed]

sube98 8 Posts Sunday October 25, 2015Registration date April 21, 2016 Last seen - Oct 25, 2015 at 09:28 AM - Latest reply:  sube98
- Nov 2, 2015 at 10:25 AM
Hello,
Am kinda new here and I have an issue I hope you guys can help me with.
I was using my Windows 7 starter to browse using my hotspot. So, I download a new Anti-virus software (Avast) and then un-installed the former one which was Norton. The Avast requested me to restart my computer which I did sucessfully, then on loading the logon screen, it brought a black screen with a cursor. I tried pressing CTRL + ALT + DEL but, nothing showed up. Please, am confused. I will appreciate your concern.



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Best answer
Computertech 3742 Posts Friday February 6, 2015Registration dateModeratorStatus July 18, 2016 Last seen - Oct 26, 2015 at 04:05 AM
2
Thank you
May be the avast you installed recently may be not compatible or crashed one. I suggest you to switch off the pc, now switch it on and try to press F8 until you got safe mode screen.

After that try to select safe mode and then go to start-->in search box type system restore--> in the list appear select the restore points that the computer works good before installing AVAST. and press ok. Now restart your pc.
check out the results and post back.

Good luck.

Thank you, Computertech 2

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sube98 8 Posts Sunday October 25, 2015Registration date April 21, 2016 Last seen - Oct 27, 2015 at 01:17 AM
Well, it was just loading some drivers in this form
Loaded: \windows\system32\drivers\(with some words I don't understand) ending with '.sys'
Computertech 3742 Posts Friday February 6, 2015Registration dateModeratorStatus July 18, 2016 Last seen - Oct 27, 2015 at 02:43 AM
Hi do you have the windows CD or is there the option in the safe mode menu called "repair my computer "
sube98 8 Posts Sunday October 25, 2015Registration date April 21, 2016 Last seen - Oct 27, 2015 at 04:39 AM
No, I don't have a CD. Its a Hp Mini 110-3601ei. There is no option called 'Repair my computer' :(
Computertech 3742 Posts Friday February 6, 2015Registration dateModeratorStatus July 18, 2016 Last seen - Oct 27, 2015 at 06:13 AM
Hello sube98,
I will inform to Ambucias may be he will help you!
Regards
sube98 8 Posts Sunday October 25, 2015Registration date April 21, 2016 Last seen - Oct 27, 2015 at 11:30 AM
Thanks so much, for your concern! :*
gurumanyu 3 Posts Monday October 26, 2015Registration date October 26, 2015 Last seen - Oct 26, 2015 at 03:54 AM
0
Thank you
if you are using windows 7 in your PC this may help you
what you need to do is to Reinstall graphics card driver. Press and hold down the following keys: Ctrl + Alt + Delete, to access the Task Manager. Go to the Processes tab and find "explorer.exe". Right-click on the selected process and select "End Process". Create a New Task by clicking "File" and "New Task" (Run).
sube98 8 Posts Sunday October 25, 2015Registration date April 21, 2016 Last seen - Oct 26, 2015 at 03:28 PM
I can't access the Task Manager at all.
Ambucias 53243 Posts Monday February 1, 2010Registration dateModeratorStatus July 18, 2018 Last seen - Oct 27, 2015 at 06:22 AM
0
Thank you
Hello

Try to reset to factory settings here is how:

http://support.hp.com/us-en/document/c01867418
sube98 8 Posts Sunday October 25, 2015Registration date April 21, 2016 Last seen - Oct 27, 2015 at 06:15 PM
Ambucias, Thanks for the link. Well, looks like my computer is more crazier than that. I pressed the F11 and nothing shows still.
Ambucias 53243 Posts Monday February 1, 2010Registration dateModeratorStatus July 18, 2018 Last seen > sube98 8 Posts Sunday October 25, 2015Registration date April 21, 2016 Last seen - Oct 27, 2015 at 06:45 PM
You give me the impression that you have not carefully read all of the options given by HP.
Thank you very much. My problem is solved. Good as new.