I have a Toshiba Satellite S55 laptop running Windows 8.1 that is freezing on the Toshiba start-up screen. I was using Firefox, checking my email when I got the spinning wheel of death. I clicked on my Word icon to check an open document got the sinning wheel of death on that screen, too. I was unable to shut down my computer so I resorted to holding down the power button and doing a forced shut down. When I turned my computer back on it froze on the first Toshiba screen. Nothing I did or pressed changed anything, so I did another forced shut down. I waited a few minutes then turned it on again and the same thing happened. It froze on the Toshiba start screen. I can't get it to do anything. I am not running on battery power, I am plugged in to a power source. HELP!!!
Thanks so much for any ideas on how to fix this problem.
Toshiba S55 laptop freezes on Toshiba screen on start-up