Cant access Customize Your Intro box

Hello,

The intro section on my profile does not actually allow me to edit what I want to display. In other words, when I click the pencil icon in the Intro section, the box does not pop up to allow me to select what shows (the Customize Your Intro section), it essentially goes straight to the screen that tells me to update my info (the About section). All my other friends accounts have this box pop up when they click the pencil icon, but I cant seem to be able to get it on my account. I actually believe that this is a isolated problem just with my account alone.