Acer all in one touch screen not starting up [Closed]

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Hello,

i have a acer all in one touch screen..
every time i turn it on the acer start up screen comes up and it say something to do with configuring please wait... but unfortunate it stays on that screen for days and days...

it starts up in safe mode so i performed a virus check..
other that that starting up the comp it till happening

would you be able to help me please