QQ International cannot get connected

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Registration date
Thursday September 22, 2016
Status
Member
Last seen
September 22, 2016
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I have installed Tencent QQ International but cannot get connected to a known QQ member nor can they find me. I can see other users online but not the one I am looking for. Also I get server time outs and bad gateway error messages try some of the other functions like connecting to the QQ web site to ask them for assistance. What am I doing wrong? What should I try?