I was recently without a computer for about a year or so and eventually saved up enough for a new one. When i tried logging into yahoo it said i had to verify that the account was mine. I assume this is because i have not logged into the account in so long and because i was logging in with an entirely new computer. My problem is the verification process. I attached my phone number to the account so i could have texts sent to it for times like this but i also recently got a new phone and number. I usually never add my phone number to any of my emails for the simple fact that i may not keep my number if i ever buy a new phone. Now i have no way of logging into my account to change the phone number or even add in a secondary email. Is there any way around this? I have tried doing what yahoo help says to do but that had me running in circles. It was no help at all. I use this email for gaming and keeping in touch with gamer friends so i dont have my real life name or info anywhere on it which means customer support wont be of much help to me unless i can verify to them the account is mine by telling them the password..
Trying to get your account back will always send you in circles.
To recover an account you must have registered, when you created it, and kept up-to-date, a secret question and answer or an alternate email address or phone number. If not, account recovery is impossible.
Also, if there has not been any activity on an account for a period of 12 months, the account is automatically deleted from the server.
E-mail providers take your account's privacy and security very seriously, and we'll only let you reclaim an account if you can prove you're the rightful owner.
When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.
If the Password Helper says my password can't be reset online - If you've tried using the Password Helper and weren't able to get access to your account, other recovery options may not be available. We know it can be frustrating to see the fail page, but in these rare cases, we recommend creating a new Yahoo account.