How to connect to Wi-Fi?

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Kate - Updated on May 25, 2017 at 06:13 AM
Hello,

My asus laptop won't connect to WiFi. It picks up the WiFi in my home and the neighbours but it won't connect to them. It says "no internet, secured".
The WiFi works on other phones and laptops.
I tried plugging in the Ethernet cable and it still does not connect.
WiFi is turned on on the laptop, I have tried restarting the computer and the router multiple times.

I have had this problem twice before and brought it into a repair shop where they fixed it each time, (they replaced the WiFi card) but the problem keeps reoccurring.