I'm trying to restore my laptop to factory setting, I followed the instructions from the site.. holding the power button ten seconds than holding zero button and power together when I hear the beep release zero and wait for the warning window to select restore. This is not working I only receive the "windows error recovery" screen which only allows me to select normal start or 3 safe mode options? the laptop only boots and functions in safe mode, at this time I have it in safe networking mode and am able to connect to the wireless internet connection. I don't have anything on the computer I need to save and would like to restore to factory settings. any solutions would be appreciated.