Forgot password and my phone's broken so cannot get information

Eve - Jul 29, 2017 at 03:16 PM - Latest reply: Ambucias 53224 Posts Monday February 1, 2010Registration dateModeratorStatus July 17, 2018 Last seen
- Jul 29, 2017 at 04:58 PM
I cannot remember my password for my email account my phone is broken so I can't get any information of how to reset it and I've not gotten an alternative email address please help
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Ambucias 53224 Posts Monday February 1, 2010Registration dateModeratorStatus July 17, 2018 Last seen - Jul 29, 2017 at 04:58 PM
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Thank you
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a mobile number to it. That way, you can have multiple ways to recover the account!
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