Twitter Adds Troll Tracking Tools

On Friday, Twitter announced several product updates which look to improve user safety on the microblogging platform.

"We suck at dealing with abuse and trolls on the platform and we've sucked at it for years." That's what Twitter's CEO Dick Costolo said earlier this month in an internal forum memo. In the same message, Costolo vowed to change that, saying, "we're going to fix it, and I'm going to take full responsibility for making sure that the people working night and day on this have the resources they need to address the issue, that there are clear lines of responsibility and accountability, and that we don't equivocate in our decisions and choices."

Twitter started stepping up its user safety game in December and now the company has added even more features to make its platform a safe space for users. According to The Verge, Twitter may require users who are temporarily banned from the platform for abuse may have to verify an email address or phone number to resume using the microblogging service or may be banned permanently. Twitter did not specify what its new tools would be, saying, "We are also beginning to add several new enforcement actions for use against accounts that violate our rules. These new actions will not be visible to the vast majority of rule-abiding Twitter users - but they give us new options for acting against the accounts that don't follow the rules and serve to discourage behavior that goes against our policies." Twitter noted that it has overhauled its reporting process for abuse as well as impersonation, self-harm, and sharing private and confidential information.

Photo: © Creative Commons - Flickr: zoovroo.