Google has acknowledged an audio distortion issue in Pixel smartphones.
(CCM) — Google has finally confirmed that there is an issue with audio distortion in Pixel smartphones. Previously, the search engine giant was treating the matter as an isolated case reported by an individual Pixel user. However, many users began reporting similar issues in their Pixel units, leading Google to offer replacements for the affected units. In an e-mail reply to the Pixel user who first complained of the issue, Mark Buckman, Google acknowledged that it is a hardware-related issue that cannot be remedied by a firmware update.
The issue was first brought to light after Buckman witnessed static distortion on his Pixel phone whenever the volume was set to its highest level. To further test the issue, Buckman posted a video in which he tested the Perfect Piano keyboard app at full volume on his Pixel phone. On his phone, the app’s audio was distorted, whereas on the Motorola Nexus 6 and HTC-made Pixel XL, the app’s audio was perfect. After posting the issue on Google product forums, Buckman received a full refund for his faulty Pixel unit.
Image: © Google.