The Facebook-owned messaging service was down for over two hours around the world, affecting millions of users.
(CCM) — Over one billion WhatsApp users were affected by an unknown issue yesterday which plunged the Facebook-owned messaging service into chaos and caused a complete service meltdown for over two hours, according to a Reuters report. The issue particularly affected users in the U.S., South America, Europe, and Africa, preventing them from making voice calls or sending messages, pictures, and videos. The service is up and running again for now, but the company has not revealed the cause of the problem or whether a similar outage is likely in the future.
"Earlier today, WhatsApp users in all parts of the world were unable to access WhatsApp for a few hours. We have now fixed the issue and apologize for the inconvenience," the company said in an emailed announcement.
Many users were frustrated by the fact that the Twitter account, that WhatsApp once used to report on service issues, has not been used since Facebook bought the service for $19 billion in 2014. The service's Facebook page was also silent on the matter, leaving its 1.2 billion users unsure where to go for status information in the future if a similar incident occurs.
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