Some users of Samsung's Galaxy Note8 have encountered a charging problem that renders their devices unusable.
(CCM) — Samsung has been hit by yet another battery issue in its troubled line of Galaxy Note devices, the International Business Times is reporting.
Users of its flagship Galaxy Note8 handset have begun reporting problems charging their batteries, resulting in handsets that are effectively "bricked" once the power has drained completely. Attempts to start the devices by changing chargers, using wireless charging, or powering the device on in safe mode have proved ineffective.
Samsung issued a statement to a news outlet in German which the report says translates as: "Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further."
The fault appears only to affect Galaxy Note8 devices distributed by carriers in the U.S., so it may be linked to the Qualcomm Snapdragon-powered version of the phone. Samsung is currently replacing affected handsets under its warranty program.
In 2016 Samsung was forced to recall and abandon the Galaxy Note7, the predecessor to the Note8, because of design flaws in its battery which caused some handsets to overheat and explode.
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