Snapchat Rejects Redesign Climb-Down

Snapchat Rejects Redesign Climb-Down
Snapchat says it will not reverse the latest app redesign which has proved hugely unpopular.

(CCM) — Snapchat has made it clear that it plans to ignore the more than 1.2 million users who have signed a petition asking the company to abandon the recent redesign of its app.

In a response posted on, the petition website, the company said that redesign is here to stay, while acknowledging that "the new Snapchat has felt uncomfortable for many."

But it did hint that it would not ignore the feedback it has received via the petition completely. "This new foundation is just the beginning, and we will always listen closely to find new ways to make the service better for everyone," the company said.

It also offered users some hope that their experience with the app would improve in the near future, pointing out that the new Friends page will adapt to each user and "get smarter over time, reflecting who you’re most likely to be Snapping with at that moment. This same personalization is also true of the new Discover, which will adapt to you the more that you use it."

Updates to both the iOS and Android versions of the app, due to be released soon, will introduce tabs in Friends and Discover which will make it easier for users to find Stories that they want, the company also promised. "Once you receive the update, you’ll be able to sort things like Stories, Group Chats, and Subscriptions, allowing you to further customize your own experience on the app," it concluded.

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