An Apple service policy document authorizes free swollen Watch Series 2 battery replacements for three years.
(CCM) — Apple has implicitly admitted that some Apple Watch Series 2 devices have a serious problem which it has agreed to fix for free, according to a Tech Times report.
The affected watches may not turn on or, in some circumstances, the device will burst open, detaching the screen from the case. The problems are caused by the device's battery swelling, but the cause of this expansion has not yet been revealed.
Apple has issued a service policy document, numbered SN4535 in the company's internal GSX portal, which authorizes Apple Stores and Authorized Service Providers to fix "eligible devices" free for a period of three years from the original purchase date. This period extends beyond the warranty period for the devices. The actual repair, which involves a battery replacement, will be carried out at off-site Apple Repair Centers.
Eligible devices include all 42mm-sized Apple Watch Series 2 models, including Sport, Edition, Hermès, and Nike+ variants. All Series 1 and Series 3 devices and all 38mm models are ineligible for the free repair.
Apple dominates the global smart watch market, while the broader wearables market — which includes smart bands and fitness trackers as well as smartwatches — is expected to skyrocket from 113 million shipments in 2017 to over 220 million in 2022.
Image: © Apple